Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the refund eligibility criteria for balance debits associated with NSDL PAN, UTI PAN, GST filings, and MSME registrations performed on SARTHI PAY.

1. Transaction Failure Refunds

If a service transaction fails due to API errors, portal downtime, or processing errors, the debited amount will be **automatically refunded** back to your wallet balance instantly. You do not need to submit manual refund tickets for auto-detected failed transactions.

2. Application Rejections & Document Statuses

In cases of manual document verification rejections (e.g. invalid signature, blurred Aadhaar image on offline UTI requests, or incorrect promoter details):

• The assigned CA or Admin will mark the application as **Failed** or **Rejected**.
• Upon marking as failed, the full debited application fee will be **instantly credited back** to the retailer's wallet ledger history.

3. Cancellation of Active Submissions

Once a document wizard is submitted and the status shifts to `Processing` or `CA Assigned`, the request cannot be cancelled, as government agency verification processing will have already commenced.

4. Wallet Cash-out Withdrawals

Partners can submit withdrawal requests to cash-out commission balances to their bank account. Approved requests are processed within 24-48 business hours.